Customers may return Dentium USA products and related products under the following conditions:  
 

• Items are in their original undamaged, unmarked, and unopened package with all factory seals intact.  

• Items have at least a 6-month shelf life remaining.  

• Shipping charges for the return are paid by the customer.  

• All returned products are subject to inspection to ensure compliance with regulations before the credit is processed.  

• Custom-ordered products are non-returnable once manufactured. 

 

Issues must be reported within 30 days. Credit or replacement is only provided for confirmed Dentium USA errors. WHEN TERMS OF RETURN AND EXCHANGE ARE MET  
 

Returns  

• Full credit up to 90 days from date of purchase.  

 

Exchange  

• Exchanges are permitted within 180 days from the invoice date.  

• The exchange request must be accompanied by an offsetting order of equal or greater dollar value.  

• Exchange orders are at current pricing and the original discount if applicable, will be applied.  

• Promotional orders are eligible for exchange only. Credit will not be given for:  

• Product(s) requiring special handling, such as refrigeration.  

• Product(s) financed through a third party.  

• Product(s) obtained through a third party.  

• Capital equipment, such as CADCAM scanners.  

• Custom-milled abutments.  

• Software, unless otherwise stated in the software license.  

• Partial returns of promotional purchases or discounted kits.  

• Shipping charges.  

 

Return Procedure (Guidelines for customer) 

• Do not give any item(s) to your local Territory Manager for return.  

• Go online to the Dentium USA eShop or call Customer Service to obtain a Return Merchandise Authorization (RMA). Please be ready to provide part numbers and lot numbers: US: [store.dentiumusa.com] | 1-877-304-6752 (Ext.1) 

• Package items in a sturdy box to avoid damage or loss. Items missing from package or damaged due to improper packaging will not be given credit.  

• Return packages must be shipped via a traceable method.